At Vi-Shift Glasses, we are pleased to offer FREE Standard Shipping on ALL orders worldwide!
Every order is carefully inspected before leaving our warehouse and includes step-by-step tracking. Once your package is dispatched, you will receive a shipping confirmation email containing your personal tracking number and tracking link.
Please note: Carrier tracking links may take up to 48 hours to display initial status updates after dispatch.
If you have any questions regarding your delivery, our team is always here to help at [email protected].
Frequently Asked Questions
Can I track my order?
Yes! Every order includes end-to-end tracking. As soon as your order ships, we will email you a tracking number and direct link. You can also Track Your Order Here anytime.
Will I have to pay duties and taxes?
Depending on your delivery destination, your package may be subject to local import duties, taxes, or customs fees upon arrival. These charges are set by your local government and are the responsibility of the customer. For specific rate details, please consult your local customs office.
What happens if my package arrives damaged, is lost, or is stolen?
We take great care to inspect and securely pack every order before dispatch. Once a package leaves our facility, final delivery is handled by the carrier.
- Lost or Damaged in Transit: If your shipment is damaged due to carrier handling or lost during transit, please contact the courier directly to initiate a claim. You can also reach out to us at [email protected], and our support team will gladly assist you with carrier communications.
- Address Errors & Stolen Packages: Please double-check your shipping details at checkout. Vi-Shift Glasses cannot be held responsible for stolen packages after confirmed delivery or for delivery issues resulting from incorrect addresses entered during checkout.