At Vi-Shift Glasses, we stand behind the quality of our products. Please review our complete policy below for information on returns, exchanges, cancellations, and refunds.
1. Return Policy & Eligibility
We offer a 60-day return policy, which begins on the day you receive your item. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- Functional Defects: Returns are generally accepted for items with verifiable functional or manufacturing defects.
- Original Condition: The item must be unused, in its original condition, and in its original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Please note: We do not offer refunds for change of mind. Exceptional circumstances may be considered at our discretion with satisfactory proof of purchase.
Non-Returnable Items
The following items are strictly non-returnable:
- Gift cards
- Custom-made or personalized products
- Downloadable software
- Selected health and personal care items
2. Order Cancellations
Because we process and dispatch orders as quickly as possible, cancellation requests are strictly time-sensitive:
- Eligibility: Cancellations are accepted only for full-priced items within 60 minutes of placing your order.
- How to Cancel: Email us immediately at [email protected] with your order number and request.
- Once an order has entered fulfillment or passed the 60-minute window, it cannot be canceled.
3. How to Request a Return or Exchange
- Contact Support: Email our customer care team at [email protected] with your order number, proof of purchase, and detailed description/photo evidence of the functional defect or damage.
- Review & Approval: Our support team will review your request and provide return instructions if approved.
- Ship Your Return: Securely package the item in its original packaging and ship it back using a trackable shipping method.
4. Refunds & Processing
- Inspection: Once your returned item is received and inspected at our warehouse, we will send you an email notification confirming receipt along with the status of your refund approval.
- Payment Credit: Approved refunds will be automatically credited to your original payment method within a few business days.
Late or Missing Refunds
If you have not received your refund after receiving approval confirmation:
- Double-check your bank account balance.
- Contact your credit card company (it may take several business days for refunds to officially post).
- Contact your banking institution regarding pending processing times.
- If you have completed these steps and still have not received your refund, please contact us at [email protected].
5. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange a damaged or defective item for the exact same product, please contact us at [email protected].
6. Return Shipping Guidelines
- Shipping Costs: Customers are responsible for paying all return shipping costs. Shipping fees are non-refundable. If a refund is issued, any applicable original shipping costs will be deducted from your total.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned packages without carrier tracking.
- Final Authorization: Refunds and exchanges will only be processed after we receive, inspect, and confirm that the returned item meets all criteria outlined in this policy.